💳 Payment Policy

At Aussie General Freight, we aim to make paying for your shipping container simple, secure, and flexible. This Payment Policy explains the methods we accept, our payment terms, and how we handle transactions. We prefer Credit Card and Bank Transfer for their speed and reliability, but offer other options to suit your needs.

1. Accepted Payment Methods

We accept the following payment methods. Where possible, please choose Credit Card or Bank Transfer to help us process your order without delay.

Method	Details	Processing time	Notes
💳 Credit Card (preferred)	Visa, Mastercard, American Express	Instant	Secure online payment via Stripe. Amex incurs a 1.5% surcharge.
🏦 Bank Transfer (preferred)	Direct deposit / EFT	1–2 business days	Use your order number as reference. Container dispatched after funds clear.

2. Payment Timing and Order Processing

Your order is processed according to when we receive cleared funds:

• Credit Card : Order confirmed immediately. We begin processing within 2 business hours.
• Bank Transfer: Order is reserved once we receive notification, but dispatch begins after funds clear (usually 1 business day). Please include your order number as reference.

3. Deposits and Staged Payments

For custom‑built or modified containers, or for high‑value orders, we may require a deposit:

• Standard containers: Full payment required before dispatch, unless credit terms have been approved.
• Custom / modified containers: 50% non‑refundable deposit to commence work. Balance due before delivery or collection.
• Trade / business accounts: Net 30 terms may be available for approved account holders (subject to credit check).

4. Invoices and Tax (GST)

All prices displayed on our website are in Australian Dollars (AUD) and include 10% GST unless marked "GST‑free". A tax invoice will be emailed to you upon order confirmation and again when payment is finalised. If you require a copy for your BAS, you can download it from your account portal or request it from our accounts team.

For export sales (containers shipped overseas), GST may not apply – we will provide a GST‑free invoice if you are exporting and we hold the required evidence.

5. Payment Security and Fraud Prevention

We take payment security seriously. All online payments are processed through PCI‑compliant gateways (Stripe, PayPal). We do not store your credit card details. To protect against fraud, we may:

• Request additional verification for large transactions.
• Match billing and shipping addresses.
• Contact you by phone to confirm the order.

If you suspect fraudulent use of your card on our site, please contact your bank immediately and notify us.

6. Refunds and Chargebacks

Refunds are processed in accordance with our Returns and Refunds Policy. When a refund is issued:

• Credit Card : Refunded to the original card/PayPal account within 14 days (usually 3–5 business days).
• Bank Transfer: Refunded to the originating bank account (please provide BSB and account number).

If you initiate a chargeback without first contacting us, we reserve the right to dispute it and may charge an administration fee if the chargeback is found to be unjustified.

7. Late Payments and Dishonoured Payments

If a payment is dishonoured (e.g., bank transfer fails, credit card declines), we will contact you to arrange an alternative method. A $25 administration fee may apply to cover bank charges. For approved account customers, overdue payments may incur interest at 2% per month and suspension of further deliveries until cleared.

8. Currency and International Payments

All transactions are processed in Australian Dollars (AUD). If you are paying from an overseas bank account or using a non‑Australian credit card, your bank may charge foreign transaction fees – these are your responsibility. For international wire transfers, please ensure you select "OUR" for all bank fees, or we may deduct the shortfall from your refund.

9. Payment Confirmation

Once your payment is successfully processed, you will receive:

• An email confirmation with payment receipt and order summary.
• An updated order status in your account (if you created one).
• For bank transfers, a confirmation within 24 hours of funds clearing.

If you do not receive confirmation within 2 business days of making payment, please contact us.

10. Payment Queries and Assistance

📧 Email : Sales.aussiegeneralfreightptyltd@outlook.com

📞 Phone: +61 424 273 630

📍 Physical address:2 Milton Cct, Port Macquarie NSW 2444, Australia

ABN: 57 690 414 441

Payment methods at a glance

Method	Speed	Fees	Best for
Credit Card (Visa/MC)	Instant	None (Amex 1.5%)	Immediate processing
Bank Transfer	1–2 days	None	Large amounts, no card fees